Terms and Conditions
Our terms and conditions outline the rules and agreements related to purchasing, returns, complaints, and payments. By placing an order, you agree to these terms.Our happiness team is always here to assist.
Terms and Conditions
We are committed to protecting your personal data. Our privacy policy explains how we collect, store, and process your information in compliance with the General Data Protection Regulation (GDPR). This includes details about the cookies we use, how you can access or delete your data, and how long we retain it.
We use cookies to enhance your shopping experience. Some cookies track your activity for analytics and marketing purposes. We will always ask for your consent before placing these cookies.
EU consumers are entitled to a 14-day cooling-off period after receiving their product. During this period, you can return the product without providing a reason. Our return policy outlines the steps and timeframe for returning products.
You can contact our customer service team for any inquiries. We are reachable via email, phone, or our contact form. All contact details can be found on the contact page of our website.
We clearly disclose who we are, including our company name, registered address, Chamber of Commerce (KvK) number, and VAT number, if applicable. You can find this information on our “About Us” page.
We accept a variety of payment methods. Any additional costs associated with certain payment options (e.g., transaction fees) will be transparently communicated during the checkout process.
We provide clear information regarding shipping times and costs. This includes which countries we ship to, estimated delivery times, and any applicable shipping fees.
We take the security of your payment seriously. Our payment system is secure, and all transactions are processed through SSL encryption to protect your data.
All product descriptions include accurate details of the items we sell, including prices, specifications, and availability. Prices are listed inclusive of VAT if required by law.
If you need to swap an item
Returns and Exchanges
We want you to love your fragrance, but if you’re not completely satisfied, we accept returns and exchanges within 14 days of receiving your order. Items must be unused, unopened, and in their original packaging. For returns, please contact our customer service team for instructions.
Note that the cost of return shipping may apply
If you received an incorrect item, please contact customer service immediately via [email protected] with your order details and a description of the issue. We will arrange for the correct item to be shipped to you at no extra cost.
We’re sorry your order arrived damaged! Please contact customer service via [email protected] with photos of the damaged product, and we’ll work with you to arrange a replacement or refund.
You can reach out to our customer support team via [email protected]
For any inquiries or assistance, our customer support team is available via email at [email protected]
We strive to respond to all inquiries within 24 hours during business days.
If you’ve accidentally entered the wrong shipping address, please contact us immediately at [email protected]
If your order hasn’t been shipped yet, we can update your address. However, if the order has already been dispatched, we may not be able to make changes, and you may need to place a new order.
We process orders quickly, but if you need to make a change or cancel your order, please contact customer service via [email protected] as soon as possible. Once the order is processed or shipped, changes may no longer be possible.
Unfortunately, we do not offer pre-orders for items that are sold out. Please check back later or sign up for notifications to be alerted when the product is back in stock.